Q. Where is the virtual shop's office located?

A. Our office is located on the frontage road of the Highway Felix Leclerc (40 Est), just north-east of Montreal.

Q. What are your business hours?

A. We are open from Monday to Friday, from 8:30 a.m. to 5:00 p.m. and Saturdays, from 10:00 a.m. to 2:00 p.m. However, if you want to meet us outside business hours, you can contact us and make an appointment with one of our Event Rental Professionals.

Q. How can I contact you if I have questions?

A. Questions concerning your reservation can be addressed to info@abonprixlocation.com.Also, you you can contact us by phone at the following numbers: 450.582.7110 or 1.800.722.7110.

Q. Is it safe to make online purchases?

A. Absolutely! Any transaction you make through abonprixlocation.com is a secure transaction. Secure Socket Layers encryption technology is used to encrypt and protect all of your personal information. It is a highly secure technology.

Q. What are the methods of payment?

A. Online payments can be made by credit card (Visa and Master Card). In person, payments can be made either by cash, cheque, debit card or credit card (Visa and Master Card).



We offer corporate accounts and convenient payment options upon credit approval. However, the first order placed is cash on delivery.

Q. What taxes apply to my purchases?

A. À Bon Prix Location inc. is a rental company located in Quebec. As a result, GST and QST are both applicable.

Q. Are all the product items listed on the site in stock?

A. Most of our products listed are available. However, items sometimes stock out during periods of peak demand such as Christmas and the summer season or when major events take place. Given the high volume of recently launched products and new items, we cannot guarantee a full listing of all our products on the Internet. Should you not find what you need in our catalogue, please contact one of our Event Rental Professionals by e-mail or phone for additional information.

Q. Do I have to clean the dishes before returning them?

A. No. All you have to do is remove food remains, place the dishes in the bags provided to that effect and deposit in the case.

Q. What is the appropriate tent type/size for my event?

A. The general rule is to roughly allow 8 to 15 square feet per person depending on whether it is a cocktail party, a press conference or a reception. Additional space for the caterer, DJ, musicians and dance floor should be considered in addition to available space on premises.


Q. How long in advance should I place my order?

A. In order to guarantee item availability, we recommend that you place your order upon confirmation of the event date and the approximate number of guests. You can always make changes to your order later on; we will adjust.


Q. What are your rental policies?

A. If the purchase price is $425 (taxes included) or less, you are required a deposit of 50% of the amount. If the purchase price is greater than $425 (taxes included), the required deposit is 25% of total charges. Deposits are non-refundable. Our Rental Professional will mention to you the required deposit before your order is confirmed. Customer's deposit will be applied to the final bill.


Q. What about delivery methods and schedules

A. Votre commande est livrée par nos livreurs qualifiés selon les délais que vous nous avez spécifiés. Nos heures normales de livraison sont de 7h00 à 12h00 (AM) ou de 13h00 à 16h30 (PM), mais dans la mesure du possible sans donner d'heures fixes. Lorsque les conditions l'exigent, nous pouvons effectuer des livraisons à l'extérieur de ces heures soit le soir, la nuit ou la fin de semaine. Toutefois, la tarification de transport sera ajustée en fonction des coûts de main d'œuvre additionnels.

Q. What are your delivery rates?

A. Your order is delivered on time and within specifications. Our regular delivery hours are 7:00 a.m. to 12:00 a.m. or 1:00 p.m. to 4:30 p.m. However, at a little extra costs we can deliver within different time specifications and make deliveries outside business hours (at night, on weekends) when required.

PFor those of you outside these areas, we do invite you to consult our delivery fee schedule. or contact one of our Rental Professionals for more information

Q. Can I come in and pick up the goods myself?

A. Absolutely. Tell us when you come in and we will make sure your order is ready to go. Please refer to the Contact Us section for contact information.


Q. What is your return policy?

A. You must return the equipment on the date mentioned on the bill. Please consult below the Terms and Conditions section or the back of your bill.

Q. What is your damaged material policy?

A. Two options are offered to you. First of all, we can provide insurance with a premium rate of 7% of the total order. This amount will be charged upon taking possession of the equipment. This will cover damaged material but not stolen or lost equipment however. The second option is to charge replacement cost upon return of the merchandise only if the material is damaged or missing. This cost is determined according to the item's cost of repairs and the cost of acquisition that are incurred.